FAQs

Arabica and Robusta are the two main types of coffee beans. Arabica beans are considered to be of higher quality and have a smoother, more flavorful coffee. Robusta beans are less expensive and have a stronger, more bitter flavor.

Coffee beans should be stored in an airtight container in a cool, dark place. This will help to keep them fresh for longer.

You can expect approximately 25 pots of coffee from every 5 lb. bag. Each pot size is 64 fluid ounces, and it requires approximately 3.25 ounces of coffee beans per pot.

With 16 ounces of coffee, you can brew approximately 39 cups of coffee. Keep in mind that this is an approximate value and may vary depending on individual preferences and the brewing method used.

There are four main types of coffee roasts: City (light), Full City (medium), Italian (dark), and French (extra dark). Light roasts have a more delicate flavor, while dark roasts have a more intense flavor.

All coffees are custom roasted and shipped per order Monday through Friday. Orders in by 10am EST are roasted the same day.

Coffee beans will stay fresh for about 4 weeks if they are stored properly. Ground coffee will stay fresh for about 1 week.

Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.Absolutely! We offer unroasted coffee beans, also known as green coffee, for sale. You can purchase green coffees in 1 lb. quantities.

To choose a coffee bean supplier, consider your needs, research different suppliers, and contact them to ask questions. This will help you find a supplier that meets your needs and provides you with fresh, high-quality coffee.

We recommend using 7-9 grams of espresso blend per shot. For a double shot, we recommend using 14-18 grams of espresso blend.

You can get approximately 324 shots of espresso using 7 grams of ground coffee per shot from a 5 lb. bag of coffee

Absolutely! We believe in empowering our customers with the knowledge and skills to create exceptional espresso drinks. With the purchase of all our espresso machines, we provide several video links that offer installation instructions and comprehensive espresso drink training. These resources will guide you through the process of setting up your machine and mastering the art of crafting delicious espresso beverages. We are committed to ensuring that you have all the tools necessary to succeed in your espresso-making journey.

There is no one-size-fits-all answer to this question, as the perfect cup of coffee will vary depending on your personal preferences. However, there are a few general tips that can help you make a great cup of coffee.

1. Start with fresh, high-quality coffee beans.
2. Grind the beans just before brewing.
3. Use filtered water.
4. Use the correct amount of coffee and water.
5. Brew the coffee for the correct amount of time.
6. Enjoy!

There are many different types of coffee brewing methods, each creating its own unique flavor profile. Some of the most popular brewing methods include drip, pour-over, French press and espresso.

The amount of coffee you should use per cup will vary depending on the brewing method you are using. However, a good rule of thumb is to use 2 tablespoons of coffee for every 6 ounces of water.

We custom roast all coffee to order and the smallest batch we can roast is 5 lbs. Therefore, all our roasted coffees are sold in 5 lb. increments

The minimum order size for our coffees is 5 pounds. We custom roast only the best 100% arabica specialty gourmet coffees from all over the world and package them in large 5 lb bulk bags with a one-way degassing valve.

Yes! We offer coffee samples that can be ordered. Discover our range of flavors and find your perfect cup.

We offer the following delivery options for your convenience:

• UPS: For orders over 10 pounds, we use UPS to ensure secure and reliable delivery.
• USPS: For orders 10 pounds and under, we utilize USPS to provide cost-effective shipping.
• Pick-up: If you prefer, you can also choose to pick up your order directly from our facility in Wilmington, NC. Please contact us for more details and to arrange a pick-up time.

For custom blends, we require a minimum order quantity of 100 pounds. This ensures that we can maintain the highest quality and consistency in our custom blends. Whether you are looking to create a unique blend for your coffee shop or for a special event, our team is ready to work with you to bring your vision to life.

While we do not have a specific private labeling program, we are more than happy to accommodate our customers who wish to private label our coffees on their own. We understand the importance of branding and customization, and we support our customers in creating their own unique brand identity. You can purchase our coffees and apply your own labels to showcase your brand. Our focus is to provide you with high-quality coffees that you can proudly present under your own branding.

We pride ourselves on delivering fresh and timely coffee orders to our customers. For orders received by 10am EST, we ensure that the coffees are freshly roasted and shipped out on the same business day. Orders placed after 10am EST will be roasted and shipped the following business day. This way, you can expect to receive your coffee as quickly as possible, ensuring maximum freshness and flavor in every cup.

Yes! We offer coffee samples that can be ordered. Discover our range of flavors and find your perfect cup.

Absolutely! We offer free shipping on coffee orders of 20 pounds or more. Enjoy our delicious coffees delivered to your doorstep without any additional shipping charges.

Our free shipping offer applies only to roasted coffees. Unfortunately, it does not extend to green unroasted coffee.

Absolutely! We have several ways to offer specials and coupons. We have a "Coffee of the Month" promotion where selected beans are offered at a discounted price throughout the month. Additionally, we provide exclusive coupon codes through email and social media. Make sure to subscribe to our newsletter to receive the latest updates and special offers, including exclusive coupon codes!

Whether you choose to lease or purchase the equipment, our service remains consistent and does not involve a contract. We provide free phone service, available 7 days a week, which our customers appreciate. In fact, 99% of the time, issues can be resolved quickly over the phone. However, if on-site service is required, service charges will apply. Rest assured, we are committed to ensuring the smooth operation of your equipment and providing the necessary support when needed.

Absolutely! We believe in empowering our customers with the knowledge and skills to create exceptional espresso drinks. With the purchase of all our espresso machines, we provide several video links that offer installation instructions and comprehensive espresso drink training. These resources will guide you through the process of setting up your machine and mastering the art of crafting delicious espresso beverages. We are committed to ensuring that you have all the tools necessary to succeed in your espresso-making journey.

To choose a coffee bean supplier, consider your needs, research different suppliers, and contact them to ask questions. This will help you find a supplier that meets your needs and provides you with fresh, high-quality coffee.

Absolutely! Here are some coffee recommendations for a start-up coffee house:

• Signature Blend: Choose one of our blends and give it a unique name that represents your coffee house's flavor profile.
• Single-Origin Coffees: Offer a variety of single-origin coffees that showcase the unique characteristics of specific regions or countries. Include popular options like Ethiopian Harrar, Colombian Supremo, and Sumatran Mandheling coffees.
• Espresso Blend: We have developed an espresso blend that delivers a rich, bold flavor and a creamy crema. This blend was specifically crafted for espresso-based drinks like lattes, cappuccinos, and macchiatos.
• Decaf Coffee: Don't forget about customers who prefer decaffeinated options. Also offer a decaffeinated option that perfectly complements your signature blend.
• Seasonal Coffees: Offer rotating seasonal coffees to keep your menu exciting and provide customers with new and unique tasting experiences throughout the year.
• Remember to consider the preferences of your target customers and experiment with different blends to find the perfect combination for your coffee house.

Certainly! We specialize in providing start-up coffee house equipment. Our team can assist you in selecting the most suitable equipment for your needs. We offer a range of options including espresso machines, grinders, brewers, and more. Please contact us to discuss your requirements, and we will be happy to provide you with a personalized quote for the most popular start-up equipment.