Ordering & Pick Up Information

Ordering with Kaldi Gourmet Coffee

At Kaldi Gourmet Coffee, we make it easy to enjoy premium custom-roasted coffee and order the products you need with confidence.

Coffee Orders

  • All wholesale coffee is custom roasted to order using 100% arabica specialty beans.

  • Packaged in 5 lb bulk bags with a one-way degassing valve for maximum freshness.

  • Orders placed by 10 am EST are roasted and shipped the same business day.

  • If grinding is requested, please allow 1 extra business day.

  • Orders of 20 lbs or more ship free.

  • Choose from a full range of roast levels to personalize your coffee to your taste.

Equipment Orders

  • Commercial coffee equipment is shipped directly from the manufacturer.

  • Most orders leave within 5 business days.

  • If you need a guaranteed delivery date, please contact us before placing your order.

Other Products

  • Orders for non-coffee items placed before 10 am EST usually ship the same business day.

Pickup Orders

  • You will receive an email notification when your order is ready.

  • Regular pickup times: Monday–Friday, 9 am to 12 pm.

  • For pickup outside these hours, simply reply to your notification email and we will accommodate when possible.

Secure Payments

  • All orders are placed through secure online credit card forms.

  • Information is encrypted with SSL and stored safely on a separate secure server.

Shipping & Backorders

  • Transit times are set by carriers and may vary due to weather, holidays, peak demand, or other conditions.

  • Back-ordered items will be clearly indicated, and shipped immediately once available.

Questions or Assistance

If you have any questions or encounter issues, please contact us using our webmail form. Our team is always happy to help.