Refund policy

Cancellation & Returns Policy

Return Rules Summary

  • Window: Returns must be initiated within 30 days of delivery.

  • Shipping: The customer is responsible for all return freight and insurance costs.

  • Fees: A 25% restocking fee applies to all eligible equipment and parts returns.

  • Final Sale: Custom coffee, consumables, and specialty manufacturer equipment and parts are non-returnable.

1. Order Cancellations (Prior to Shipment)

  • Processing Fee: All orders canceled prior to shipment are subject to a minimum 9% processing fee. This fee offsets non-refundable merchant service charges and internal costs incurred the moment your order is placed.

  • Roasted Coffee Surcharge: If a coffee order is canceled after roasting has begun, a 50% surcharge applies to cover custom preparation and materials.

2. Non-Refundable Items (Final Sale)

The following items are strictly Final Sale and cannot be returned:

  • Custom Roasted Coffee: All coffee is roasted to order.

  • Consumables: Smoothie mixes, syrups, and opened accessories.

  • Specialty Parts: Parts from Astoria and certain other manufacturers are designated as "All Sales Final" by the manufacturer.

3. Equipment & Parts Returns

Because our products include specialized commercial equipment, we adhere to a strict return process:

  • Eligibility Window: Returns must be requested within 30 days of the delivery date.

  • Prior Authorization: Returns are not guaranteed. Any exception requires written manufacturer consent and a Return Merchandise Authorization (RMA).

  • Manufacturer Policies: We strive to keep our return list as current as possible, but manufacturer policies change frequently. If a specific manufacturer is not listed here regarding a part return, please contact us for more details.

Note on Specialty Parts: It is always best to assume specialty parts are non-returnable. In the rare event an exception is made, parts must be in brand-new, unused condition to qualify for a refund.

  • Restocking Fee: All eligible returns for new-in-box items are subject to a 25% restocking fee.

  • Shipping Costs: Original shipping costs (including those covered by "Free Shipping" promotions) are non-refundable. The customer is responsible for all return freight and insurance costs. Items must arrive undamaged to be eligible for a refund.

4. Credit Processing

Once an eligible return is inspected and the serial number is verified against your invoice:

  • Refunds will be processed within 30 days.

  • Refunds are issued to the original payment method, minus applicable restocking and shipping fees.